Privacy Policy for Handling Information Requests

Below, we explain how we process your personal data when you request information from us. You can find more details in our global Privacy Policy.

Who we are

The controller of the personal data you provide is AREA25 INFORMÁTICA Y TELECOMUNICACIONES S. COOP. AND. (hereinafter US or MIRESERVAONLINE) with Tax ID F18534636; registered office at Calle El Purche 6, 2º A, 18008 Granada, Spain; telephone (+34) 958 085 751 and contact email info@mireservaonline.es

Purpose of the collection and processing of personal data

We collect and process your personal data in order to respond to your information requests. Your data will be used to:

- Reply to your enquiries when you contact us by any physical or virtual means, such as postal mail, telephone, contact forms, email, messages from social networks, etc.
- Notify you of service availability when you have previously requested this.
- Send you news and marketing information about services if you subscribe to any of our newsletters.

Legal basis. Legitimation

This privacy policy complies with the provisions of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and of Article 5 of Organic Law 15/99 of 13 December on the Protection of Personal Data (LOPD).

The processing of your data is based on your consent. 

Consequences of not providing data

When we ask you for your data, we mark with an asterisk those fields that are strictly necessary. You are not obliged to provide the requested data, but if you choose not to, we will not be able to respond to your request.

Source of the personal data

If you provide us with data relating to other individuals, you must ensure that you have their authorisation to share their data if they are over 14 years of age. You may only provide data of children under 14 if you are their parent or guardian, or if you have their consent.

Data retention period

Your data will be kept for as long as you do not request their erasure.

Recipients of your personal data

The personal data you provide will not be disclosed to third parties, unless you ask us to do so. 

No international data transfers are envisaged.

Rights and complaints to the supervisory authority

You have the right to withdraw the consent you have given us to process your personal data at any time.

You may exercise your rights of access, rectification, erasure, restriction and objection by sending an email to info@mireservaonline.es with the subject line "Data protection". You can also do this by sending a written request to: Area25 IT. Calle El Purche 6, 2º A. 18008 Granada, Spain.
In both cases you must enclose a copy of a document proving your identity.

You have the right to data portability, that is, to receive your data in a structured, commonly used and machine-readable format, and even to have them transmitted to a new controller, if you so wish.

In addition, you may lodge a complaint with the competent Data Protection Supervisory Authority, especially if you are not satisfied with the exercise of your rights. To do this, you should contact the Spanish Data Protection Agency: Calle Jorge Juan 6, 28001 Madrid. You can also do so by accessing its online headquarters via the website https://www.agpd.es