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Tourism Quality Certification Q

Tourism Quality Certification Q

The Q de calidad turística (Q for Tourism Quality) is a Spanish quality label for the certification of tourism services, awarded by the ICTE (Instituto para la Calidad Turística Español / Spanish Institute for Tourism Quality).

Companies that hold this certificate have passed strict audits that ensure customers enjoy the best possible tourism experience. The quality of the services and products offered is guaranteed, and the company undertakes to meet the customer’s needs and exceed their expectations, in order to achieve complete satisfaction.

Internally, complying with the standard enables resource optimisation, an increase and loyalty of customers, staff motivation and greater promotion of the establishment.

Details: Tourism Quality Certification Q

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